Returns & Refunds

Returns & Refunds Policy

Last updated: August 2026

We want you to be completely happy with your Apex Care purchase. If for any reason you're not satisfied, we offer a straightforward 15-days returns policy in line with your rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Your Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. You then have a further 14 days to return the item to us.

To exercise your right to cancel, please contact us at apexcaresupport@gmail.com before returning your item.

Our 15-Day Returns Policy

In addition to your statutory rights, we offer a 15-day returns window from the date you receive your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be in the original packaging
  • You must contact us within 15 days of receiving your order

How to Return an Item

  1. Email or Whatsapp us at apexcaresupport@gmail.com or +44 7360 505702 with your order number and reason for return
  2. We will provide you with return instructions
  3. Pack the item securely and send it to the address we provide
  4. We recommend using a tracked postal service — return postage costs are your responsibility unless the item is faulty or incorrect

Refunds

Once we receive and inspect your returned item, we will process your refund within 7 buisness . Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at apexcaresupport@gmail.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return postage.

Exclusions

For hygiene reasons, we are unable to accept returns on items that have been used, unless they are faulty. This applies particularly to earplug products that have been opened and used.

Contact Us

For any questions about returns, please contact our support team at apexcaresupport@gmail.com. We aim to respond to all enquiries within 24 hours on business days.