Shipping policy

Shipping Policy

Last updated: August 2026

Order Processing

All orders are processed and dispatched within 48 hours of payment confirmation (excluding weekends and UK public holidays). You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Timeframes

Service	Estimated Delivery
Standard UK Delivery	2–4 working days

Delivery times are estimated from the date of dispatch and are not guaranteed. During peak periods (e.g. Christmas, Bank Holidays), delivery may take slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your order total and delivery address.

UK Deliveries

We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Orders to remote areas (e.g. Scottish Highlands, Channel Islands) may take an additional 1–2 working days.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to monitor your delivery via our courier's website.

Failed Deliveries & Incorrect Addresses

Apex Care is not responsible for delays or failed deliveries resulting from an incorrect address provided at checkout. If a parcel is returned to us due to a failed delivery, we will contact you to arrange re-delivery (additional shipping charges may apply).

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [apexcaresupport@gmail.com] within 15 days of the expected delivery date. We will investigate and resolve the issue promptly.